Author: Lily Hay Newman / Source: WIRED On Friday night, Microsoft sent notification emails to an unknown number of its individual email users—across Outlook, MSN, and Hotmail—warning them about a data breach. Between January 1 and March 28 of this year, hackers used a set of stolen credentials

It’s practically impossible to go through life without experiencing some incredibly bad customer service. Whether it’s a tired and angry barista who rolls her eyes when you order something more complicated than black coffee, or a consultant that ignores you while talking on their phone with their

Author: Allice Watson’s / Source: Dumb Little Man Not all good call center agents can be great live chat experts. Talking through a live chat requires a special kind of training and it’s more than just typing responses. For instance, a call center agent providing support via phone is expected to

Amazon has brought Mayday to the Fire Phone, it announced today. The Mayday service offers one-tap access to customer service agents, who can talk to phone users via video chat, and take over the screen on their devices to show them exactly how to do something, complete with annotations. The

Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners and Google Capital also contributing. The funding is significant, especially given its total to date was $44